Getting good grades back in grammar school was pretty exciting, right? You get a high score on your math test and you’re super psyched for the rest of the day. Well, that’s the same feeling the team at Avalon gets when we think about our overall Net Promoter Score (NPS), which is… 92!

If you’re not familiar with NPS, it’s a survey that helps organizations measure customer loyalty and satisfaction via one simple question: “How likely is it that you would recommend [Company] to a friend or colleague?” Survey respondents then rate the company between 0 (for not at all likely) and 10 (extremely likely). The score, which ranges from -100 to +100 is calculated by subtracting the percentage of “detractors” (people who score a company between 0-6) from the percentage of “promoters” (people who indicate a score of 9 or 10).

So, what’s a good NPS rating? According to Bain & Company, creator of the Net Promoter Score:

• Above 0 is good
• Above 20 is favorable
• Above 50 is excellent
• Above 80 is world class

Our 92 NPS is the average of the 90+ scores we’ve earned each year since 2017. Altogether, we’ve received more than 3,000 responses from clients in our Avalon Docs printing division, as well as Avalon Cyber, provider of proactive and reactive cybersecurity services; Avalon Legal, which offers digital forensics and eDiscovery services; and Avalon Plans, created for the AEC industry.

Here’s a graphic to illustrate our 90+ score in comparison to scores of some of the best brands in the world:

Of course, we’re honored to receive this rating from our clients, but their comments (which we’ve been receiving since waaay back in 2000) mean even more to us 😊:

"We truly appreciate everything you’re doing for us and understanding where we are. I know there could be some folks who only want to pursue the sale, but I feel that Avalon Cyber is truly invested in helping others instead of making the sale!"

"Thank you, you are my favorite business partner to work with. Smooth and easy!"

“It’s been a pleasure, and we feel we got good value out of the process. We are implementing security and process updates based on the findings. Your team, including Brandy and everyone, have been responsive, helpful, and professional. If you do ever need another reference, I’ll be happy to be on the list.”

“It was a pleasure working with the Avalon team, and I believe we received plenty of value from this engagement.”

"Avalon people are the friendliest, most down to earth group to work with and have a vast knowledge of experience in the industry that they provide services for. I have the utmost trust in their entire group."

"Look up 'kickass' in the dictionary, you'll see Avalon right there."

While we’re so proud of our team for providing unbelievably amazing service, we certainly couldn’t do it without our fantastic clients! We want to thank all of you so much for standing with us through the years and trusting us to solve your unique business challenges. We look forward to providing you with 90+ service again soon!